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Get the support you need to make the most of your Idealize experience. We're here every step of the way.
Multiple ways to get help when you need it most
Get instant help from our support team. Available 24/7 for urgent issues.
Send us detailed questions and we'll respond within 24 hours.
Speak directly with our team for complex issues or account help.
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Browse our comprehensive guides, tutorials, and FAQs.
Find answers to the most common questions
New to Idealize? Learn the basics of finding creators and placing orders.
Manage your profile, payments, and account settings.
Problems with an order? Learn how to resolve disputes and get refunds.
Tips for creators to optimize their profiles and grow their business.
Quick answers to common questions about Idealize
Browse our creator marketplace, select a creator that fits your needs, and click "Order Now" on their gig page. You'll be guided through the order process step by step.
Your payment is processed immediately when you place an order, but funds are held in escrow until you approve the final deliverables.
We offer a satisfaction guarantee. If you're not happy with the deliverables, you can request revisions or dispute the order for a full refund.
Click "Become a Seller" in the header, complete the application process with your portfolio and experience, and wait for approval from our team.
Creator applications are typically reviewed within 3-5 business days. You'll receive an email notification once your application is processed.
Can't find what you're looking for? Our support team is ready to help you with any questions or issues.